Support channels
We provide users various channels to get in touch with Milliman Mind support team:
- Built-in chat
- Phone (unavailable during COVID period)
Built-in chat
Start a conversation
You can start a conversation through the chat at any moment (even before login) by clicking on the blue chat button on the bottom-right corner of the screen.
You will then find history of your conversations with the support team. To create a new message just click on Send us a message.
You will also find a quick link to our first set up article and a search box to this documentation.
Then just type your message and a member of our support team will answer you back as soon as possible. Please note that you can drag and drop a file directly within the chatbox to share it with our team.
Bot replies
Our bot will try to find the best matching article in our database to meet your demand. If this answers your question, do not hesitate to reply to the bot.
Take a screenshot / record an issue / share your screen
From version 3.6, Milliman Mind is built-in with a powerful tool to share your problems with the team. If you encounter a problem, just click on the chat icon then scroll down to see this screen.
Click then on capture your screen. You will be asked for either sharing a screenshot or a video recording of your problem, or for an on-screen help where a support agent will monitor your screen in real-time.
This screen sharing features can also be asked by the support team if they cannot reproduce your problem with a simple chat.
Mail support
If you want to contact us by mail, we are also available at the following address:
europeansoftware@milliman.com
Phone support
Unfortunately we do not provide phone support during the COVID-19 crisis.